Oh great. So the downloads are the 'regular' mixes. That means the only way to get the extended full length mixes is on physical slabs of vinyl? Thanks Warners. What about those of us that like to listen to music when not welded to a turntable at home?

Looks like it's torrents and Intertubes. Jeez.

I must admit I'm disappointed that the Limited Edition 2LP (Clear Vinyl) I pre-ordered from the official store did not arrive in the post either yesterday or today. That is quite poor as they've had months to plan deliveries and post them slightly early so people would receive their physical copies on release day. Being the first proper full-length New Order album in 10 years it's just.... yeah... not wonderful. What rubbed salt in the wound for me was being in a record shop yesterday and seeing literally piles of the clear vinyl edition but there was no way I was buying it twice. Incidentally, I am not talking about the Deluxe Box Set which we were warned would be delayed (fair enough).

I have experienced similar problems with numerous other "official stores"; I ordered the latest Leftfield album from their store and it arrived approximately one week late and their communication was vague and crap - the e-mail reply equivalent of shrugged shoulders. Similarly with the recent Chemical Brothers CD, I got it a good few days after it had been delivered/displayed on shop shelves. Why are 'official' stores so rubbish at delivering stuff on time? I'm certainly going to think twice and order elsewhere in future.

Record labels really do need to do right by fans who have handed over their money months in advance. Those on the record label technical side need to ensure the infrastructure is in place so when fans place a pre-order in good faith they get the product on release day or at the very least an decent explanation why not.

Otherwise I fear exasperated fans really will just shove two fingers up to the whole process and appropriate the music by 'other means'.

On a more positive note (for the band) I notice that both the Limited Edition 2LP (Clear Vinyl) and the Deluxe Vinyl Box Set have completely sold out on the official store.

No word on if they'll be pressing more copies... if they're both supposed to be limited then that's doubtful?

Long time since I saw “the server is too busy” here!

I hope we can get non vinyl extended versions (whether cd or download) because it appears I no longer own a turntable and haven’t for many years. Ideally everything including all remixes would eventually be available at the iTunes store surely - why would they not be? I haven’t had any probs with that, touch wood. Loving the album. Just can’t get enough, quite literally as I have only managed 2 and a bit listens yet. Busy day and I’m not one for headphones. But I am in its grip, in a good way. Long may it continue

You know what the real problem is here? The record companies, after losing out to amazon, Apple and Google are incredibly late to the digital distribution game so they try to catch up but won't pay to do it properly (just like Hooky is too tight to pay for a support act!) So they massively underestimate the demand and end up letting their loyal customers down. Not only that but they imagine that it is going to be simple to set up a storefront online for each label and artist that will cope with widely varying spikes in demand without any serious problems. I mean, it's not like anybody has ever managed to do it properly before is it? (I'm being ironic here obviously.)

I've finally got my HD and MP3 downloads and I thank Warner for that (and how does that work? Is Warner the international distributor? Are they handling Mute's delivery platform?) but I do hope things are smoother when the extended versions are released.

Warner is the strongman over many imps. You know it is Warner when your YouTube channel gets a dent as soon as you play one single note of any record under their control.

I am wondering if the live shows will get hit when folk begin to upload in November.

Got a reply saying they would 'rest' (sic) my password in another email.

waiting to see what happens.

later
-1

Positive news... I received my copy of the green 12" of Restless today. That is nearly two weeks ahead of the release date. Thank you New Order Store.

still waiting on a reset of my password for the site, since they last emailed.

it's been a few weeks now, and no sign of anything get cleared up or fixed.

later
-1

They're not the quickest at sorting things out are they? If emailing the store and Mute hasn't got you a response try contacting them on messenger, if you have it, or commenting on one of their Facebook posts. Sometimes you might get a reaction. It helped in getting my downloads sorted when I had a problem with them.

After much complaining. I finally got a response. The package is shipping and should be here by Friday.

Lets hope it works. Still don't have a password reset yet.

Later
-1

Do you mean the download page for the extended mixes only has Restless twice (which aren't even the extended , box set, version? Can't quite understand what you are saying here.


edit: You download the HD and MP3 versions of the extended versions from the Mute page stated on the small card with a download code that you should have received inside the box set, not from NewOrderNow

Edited by user 08 November 2015 05:03:13(UTC)  | Reason: Not specified

Yep, that's correct. You'll have to wait to get home, open your box set and look for the download card which directs you to a Mute download page ,not the NewOrderNow store, with the extended versions in HD and MP3.