This was quite a nice text message to get : https://twitter.com/mrma...3413996310167552/photo/1

try this: store@wmgecom.com

it worked for me. good luck.

later
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Do not use warners controlled new order site. They are truly dreadful.they messed up my restless 12" and now they will not answer me after messing up my t shirt order with an Ed Sheeran mug. Of all the things to send me instead a fuckin Ed Sheeran mug, maybe I can use it as a piss pot

7 emails later and still no response, they are a disgrace and obviously never heard of customer service. How the hell do you complain about these bunch of tossers?

I think I may start sending the same email to them 100 times a day to get a response. Luckily my box set did arrive, it's the first thing they have got right.

Unless it is a store exclusive then I would avoid and go elsewhere.

Due to there (apparently) being no HD Audio version of the upcoming Tutti Frutti single - only 'Audio Download' is available for pre-order - I'll probably purchase the CD elsewhere this time around.

The NO store is a good idea but Mute need to work on it and make it better. I am rather surprised after so many years of digital music being the norm, fans have had such poor experiences.

That said, if the store suddenly decided to offer an HD Audio version of Tutti I would most definitely reconsider where to spend my cash (hint, hint...)

I'm in the same boat.

My boxset never arrived. Ordered within minutes of it going on-sale. Got the delivery confirmation email but the parcel never moved from (or arrived at?) the depot.

Emailed all week. Frustrated beyond belief!!

I kicked this thread off, and I did have much to complain about. My downloads of the Restless mixes *never* became available through my account — someone at Warners had to send me them after I complained by phone and email (and although I no longer need them, the mixes are STILL showing as 'pending' on my account). What's more, my order of the boxed set NEVER appeared on my account's order list, which seriously worried me for a while in case it had vanished into the ether like some other people's orders on here.

On the other hand, the album downloads did come to me over email automatically on the release date, and the box turned up in the post at my place on time last week, despite the store's continued insistence that my order didn't exist (which underlines the cruddiness of their systems — even when talking on the phone to Warners staff who were checking through the on-line system, they couldn't confirm that my order existed, but it must nonetheless have been in there somewhere, as my box WAS eventually delivered)! None of these subsequent successes excuse the spotty performance of the store, though, and clearly others have their horror stories to tell, as a quick read through this thread shows. It's pretty clear that the Warners-run on-line store is a shoestring-run crock of an organisation that manages to successfully fulfil some of its orders while making an utter dogs' dinner of others. I'm no particular fan of the iTunes store (give me old-school CD and vinyl sold from a bricks and mortar store by staff that love what they're doing any day), but the iTunes store is a model that runs smooth as silk compared with the cowboy Warners operation, which is odd considering iTunes had been running as a successful business for years before Warners came along with their on-line operation. All they had to do was copy what Jobs & Co had set up, but obviously in the current climate of declining music sales, they didn't want to actually put any real money behind it, so, surprise surprise: a) it's done on the cheap and b) it's crap.

Music Complete is an absolute triumph in my book, as are the 'Boxtended' versions and package. I just wish it hadn't been such a grind for some people to get the damned thing...

although i had my problems with the store.

i would take this anyday over anything from apple, for itunes.... that bloated software junk that keeps asking for updates,
and is a slow molasses like program, with a horribly cluttered interface. *#*$#*_$*_#*#*

unfortunately they have some exclusives that force people to use their ancient software.

later
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that doesn't do any good if you bought the boxset.

the download codes were inside the boxset, so if you didn't get it. no luck.

later
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