Originally Posted by: ROCKET MICK Mine arrived...2nd class from New Order store..
Nice one
I got a reply from Mute today:
"Hi Jozek,
Thank you for your email.
I have checked the system and I can confirm that your order was shipped on the 26th of March and should arrive with you shortly, if it has not already done so.
For orders sent to within The UK by standard delivery we expect a rough delivery estimate of 1-4 working days.
As you have chosen ‘standard’ shipping, as opposed to ‘courier’ shipping, the delivery isn’t tracked.
Please see our help & support section for further information on shipping times.
If you still haven’t received your order by 7 days after the stated shipping date, contact us and we’ll advise further.
Thank you for shopping with us and we hope your order arrives shortly.
Kind Regards
Susy
Digital Stores Customer Services"
No explanation on why it wasn't sent earlier or why AFTER the release date. I did send two emails to them, the first to ask if there was a problem with my order (I got a dispatch email the next day) the second was to ask them why it wasn't sent before the release date so it would get here nearly on time and why it was dispatched after the release date (maybe I will get an email explaining this, but I won't hold my breath). It seems by the mail sent to me I may have it come the end of the week. I will never again order stuff from Mute or the New Order store, they are a total shambles and just don't seem to care.
I thought when you buy in advance, you should get the order on the day of release, okay I know it was a bank holiday weekend, but to not even give me information on it. They took my money straight away when I ordered it, so a little customer care wouldn't go a miss. If I ordered it through Amazon, I would of had it by now.
Sorry for the rant, just very frustrated.